This process began in August 2019, so if your agency is currently in the certification process, or previously completed certification, no action needs to be taken. Provider Agency/Company ID and Toll-Free Phone Numbers. o locks in and out using either the client’s phone, Sandata’s Mobile onnect App. Phone: As soon as connected / Email: within two business days. – The employee does not know the Client ID. Caregivers may also start and end each visit using an app downloaded onto their smartphone or tablet. ID Code … NC Medicaid’s Electronic Visit Verification (EVV) system will launch on Jan. 1, 2021, for State Plan Personal Care Services and Community Alternatives Programs for Children and Disabled Adults (CAP/C and CAP/DA).. EVV Training for providers using NC Medicaid’s EVV solution, Sandata, is now underway with instructor-led training webinars filling up fast. If a phone type is selected, a phone number must be added. For information about Vesta EVV (Electronic Visit Verification) or to schedule an Online Demonstration, you may contact us via email, phone or complete the submission form below. Users must also add CentralReach’s free Sandata EVV integration to their account, so we can turn on the integration for you. This applies to PCS provided under sections 1905(a)(24), 1915(c), 1915(i), 1915(j), 1915(k), and Section 1115; and HHCS provided under 1905(a)(7) of the Social Security Act or a waiver. • Verify identity by entering a unique Santrax ID and speaking their voiceprint. – The authorization has not been sent to Sandata yet. 6. I called the help desk and all they can do is notate the issue. Most EVV systems have both a mobile device application that the user can download or utilizing telephone lines, requiring the caregiver to call the agency office via a landline. Enter client’s PHONE NUMBER (Optional). Gainwell Technologies (Billing) Help Desk : 1-844-235-2387: Provider billing or claims processing questions. Providers using Alternate EVV who have not already reached out to begin this process must contact Sandata Alternate EVV support team by phone at 1-855-705-2407 or by email at PAAltEVV@sandata.com. Click ADD. This document contains the generic specification which documents the requirements for using the Sandata Real time Interface (part of the Open EVV Series of Interface), for receiving information from third-party EVV Vendors into the Sandata Aggregator. We understand the challenges in deploying EVV for Self-Directed programs, and our Santrax® Self-Directed Care Suite helps empower each participant to have control over their long term care delivery while automating existing manual efforts. heck with your program to know which is used and preferred. For questions about the EVV Program, please contact DHCF Phone (202) 905-4388 Fax (202) 727-5645 Email EVVInfo@dc.gov For technical assistance, Providers please contact Sandata Phone (855) 962 – 1322 Email WDCCustomerCare@sandata.com Providers who are interested in using a 3rd party EVV vendor, should contact Sandata 7 CMS’ Written Guidance: On the EVV workgroup call the other day, Sandata was going to retrieve CMS’s written guidance (“from 2016”) around the need to enter staff home addresses/SS numbers – has this been obtained? Repeat same process for end time of service, with the additional step of entering the service ID associated with the visit. EVV Caregiver Guide-Telephony – June 2020 Page 2 of 6 3. EVV Help Desk. The color scheme and contrast ratio is designed to be accessible for users with color blindness or low vision. • If the caregiver’s phone number is associated to more than one client, you will • Sandata will make the phone number fields in Santrax editable for the Provider for 45 days beginning Monday, September 22nd. Attend the Sandata training prior to submitting Electronic Visit Verification (EVV) data. 11/20/2020 Sandata EVV Training - Supplemental Materials Page | 3 Visit Service Selection The table below lists the codes an employee enters during a telephone (TVV) call to identify the service and the selection list displayed for selection in the SMC app for a mobile visit check-in. Sandata is the only vendor with Aggregator in production in a statewide Medicaid environment, and the only EVV … Press the numbers of your Santrax ID (contact your Provider Agency for correct number) on the touch tone phone. There are times where I have clocked in and at the end of my shift I try to clock out, I find that the system already clocked me out one min after I clocked in. Explain the different Call Reference Guides (CRG) available for use. Port Washington, NY 11050 800-544-7263 . SMC: Starting a Group Visit . Interface Specifications . If you’re having connectivity issues, for assistance, call EVV Support at 800-248-2152. Agency providers can choose to use the Sandata system or a certified alternative EVV system. Prerequisite: Sandata EVV Version 8 Sandata EVV: TVV ©2019 Slide 3 INTRODUCTION TVV is available as an alternate to the SMC call-in/call-out process. o If client is unknown, only the last four digits of the phone number display. Welcome to the Electronic Visit Verification(EVV) Training! A. If a client has more than one phone number from which the provider can call, the additional phone number(s) should be added to the client record. or a Fixed Visit Verification device. TVV but they may use their own phone to access the SMC app only. EVV Public Meeting • All phone lines are muted • Questions should be submitted through the chat feature • We will not be answering submitted questions during today’s presentation • Questions will be addressed after the presentation through a Listserv communication • Please reference the slide number, if applicable, when you submit your question 9/25/2020 2. • This is not necessary for Wisconsin Department of Health requirements. The system (on the device and on phone app) still has issues when logging and clocking into the Sandata system. Why does Help at Home need to implement EVV? • A Sandata EVV Portal user can also create a group visit manually using the Visit Maintenance module. Confidential | www.sandata.com 3 EVV System . This can occur when the Medicaid ID entered does not match to an existing client or the phone number entered does not match to a known client. Sandata Technologies is the software vendor DHS has chosen as the provider of the EVV system. Nothing needed. Please submit the form below and someone will get back to you as soon as possible. The Company offers solutions for home care, electronic verification, payroll, and agency management. Verification (EVV) Data Collection Systems . – A fee-for-service client has less than 50 hours of personal care. Sandata Telephonic Visit Verification (TVV): Uses automatic number identification (ANI) technology to validate phone calls from the member's or participant's identified phone number(s) to collect visit information. As part of the Sandata EVV system ... location for the mobile app or the telephone number, the client verification information, as well as call-in and call-out times (date and time) from a client’s location. MSU-AA sends phone number update to EVV Provider which will overwrite the phone number in the EVV . • Santrax will say: “ Is this a Group Visit, press 1 for Yes or 2 for No.” 4. Press 1 “Received at